Return Policy
Thank you for choosing our products. We hope you are satisfied with your purchase. If you are not completely satisfied with your purchase, we will be happy to provide you with a return and return service. Here are the details of our return policy:
Return Conditions
You can apply for a return within 30 days from the date you received the goods. To be eligible for a return, the goods must be unused and in original condition with all tags and packaging intact.
If the product fails during the warranty period, we will accept the return if the failure is due to quality problems and not caused by your own breakage or misuse. All warranties start from the date you receive the product.
The return policy only covers the return of damaged items and does not include regular returns requests without special reasons.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately and attach relevant photos for further assistance. (Items damaged or misused after receipt and problems caused by logistics are not included).
Defective goods must be reported and returned to us within the warranty period (with original packaging if possible). You must tell us what the defect is and provide your order number. We do not repair or replace items that have expired.
1. If possible, make a complaint directly to the courier's delivery representative before signing for the goods. They will inform you of the complaint procedure.
2. If you have already signed for the package, take photos of the damage and contact the local office of the courier/delivery company to file a complaint. They will have a complaint procedure that will allow you to obtain compensation.
3. Next, please contact us immediately with your order number and a full description/photos of the problem with the damaged goods. We will contact the courier.
4. Once the courier confirms the situation, they will compensate us and we will pass the compensation on to you. The amount of compensation varies from case to case and from courier to courier. In some cases, you will need to pay to send the damaged item back to us so that we can send a new one.
Initiate a return
Initiate a return request by contacting our customer service team within 30 days of the delivery date, providing your order number, details of the item you want to return, and the reason for the return.
Return Authorization
All returns must be authorized by our support team before they can be returned. Returns will only be made if the return is returned to the address specified by the staff. If the customer returns the package without prior authorization, sends it to the wrong address, returns the wrong items, or submits an empty box, no compensation will be provided in this case. Once we receive your return request, we will provide you with instructions on how to proceed with the return process.
Return process
Please log in to your user center and follow the steps below:
1. My Orders: Go to the "My Orders" page, find the order you need to return and click to enter the order details page.
2. Apply for a return: On the order details page, click the "Apply for Return" button, fill in the relevant information and submit a return application.
3. Customer Service Contact Information: After submitting a return request, our customer service team will contact you via the email provided in your account to understand the reason for the return and provide a return address and detailed return instructions.
4. Prepare the return package: According to the return address provided by the customer service, properly pack the product and all accessories, instructions, packaging, etc. to ensure that the product is not damaged during transportation.
5. Send the return package: Send the package according to the return address provided by the customer service. It is recommended to use a trackable courier service and keep the courier receipt to track the return process.
Once we receive your returned item, our team will inspect it. If the return is approved, we will process your return.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error.
We recommend using a trackable shipping service to ensure the safe and timely delivery of the returned item.
Returns and Exchanges
Once we receive and inspect your return, we will notify you if your return has been approved or denied.
Returns will be made to the original payment method, and exchanges are subject to product availability.
During the return shipping process, the customer is responsible for any and all customs fees, excise taxes, or duties incurred during the return of the item. In these cases, we will deduct the customs fees from your authorized return amount.
Refund Arrival Time: Approximately 3-5 business days.
Delayed or Missing Return: If you still haven't received your return, please check your bank account again. Then contact your credit card company or bank, as it may take some time for your return to be officially credited. If you still haven't received your return, please contact our team in time.
If you have any questions or would like to return an item, please feel free to contact our team to answer any questions or concerns related to our return policy.
Our goal is to make the return process as easy as possible while ensuring that you are satisfied with your purchase. Thank you for choosing our online electronics store to meet your shopping needs.